Installations
Installations.
Installations are the part of a rollout the customer actually sees. We handle FTTH and FTTB activations on behalf of FNOs: drop cable from the closure, through the wall, terminated, tested and handed over working, with the household left tidy.
Our installers arrive in branded vehicles and uniform, carry ID, and know that the impression they leave is the operator’s reputation rather than ours. Most complaints on a fibre rollout come from this stage, which is why we treat it as more than a technical job.
How we work.
Each installation is scheduled, completed and signed off the same day wherever possible. The installer tests the line before leaving, confirms service with the customer, and closes the job with photographs and readings against the address.
Why it matters?
A failed or messy installation costs an operator twice: the repeat visit, and the customer who tells their neighbours. Getting it right first time protects both the rollout schedule and the brand on the street.
- Right the first time, fewer repeat visits
- Uniformed, identifiable installers
- Every job documented and signed off
Installations FAQs
What operators ask about activations?
How we schedule, install and sign off connections into homes and buildings.
It depends on the area and the density of the rollout, but our installation teams are scaled to the project rather than fixed. Tell us the volume you need and we'll tell you what's realistic.
We work to whatever process the operator uses, whether that's jobs pushed from your system or scheduled by our own coordinators. Either way the customer gets a confirmed appointment rather than a window.
The job is rescheduled and logged as a no-access rather than a failed install, so your completion data stays accurate.
Yes. Multi-dwelling and business buildings need riser work, in-building distribution and often body corporate coordination, and our teams handle all of it.
A completed job record with light readings, photographs of the install and customer sign-off, submitted the same day.
Yes. Uniformed, carrying company ID and in branded vehicles. Householders are letting a stranger into their home, and they should be able to verify who it is.